Today around **:** am ET my Facebook account was hacked and someone went in and added t...

GetHuman-casuggs's customer service issue with Facebook from December 2018

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Before contacting them, items GetHuman-casuggs may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-casuggs's own words
Today around **:** am ET my Facebook account was hacked and someone went in and added their email, deleted my phone number and changed my password, and changed my name. I am locked out of my account and can not get back into it. It has pictures of me, my wife and my son on it. I have had the account since ****. I created another account under the same phone number **********. My account is listed as *****@***.com but the email was disabled last year and I had been using my phone number to log in. I have messages from my old account from the person asking for $*** for me to get my account back. PLEASE HELP ME.
GetHuman-casuggs did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-casuggs
Dec 7th, 2018 - 5 mons ago
I have an issue with Facebook too
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Seen by 4 customers so far
Similar issue to 245442 others
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Timeline
GetHuman-casuggs started working on this issue
Dec 7th, 2018 11:12pm