I am trying to get the nonprofit organization I represent verified to received funds fr...

GetHuman1711149's customer service issue with Facebook from December 2018

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Help with my Facebook issue
GetHuman1711149's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1711149 will want to follow the link below to head to their help center. We will check on GetHuman1711149 later to make sure it's all set or try to help escalate.
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The issue in GetHuman1711149's own words
I am trying to get the nonprofit organization I represent verified to received funds from our supporters' "add a donate button" style statuses. I have followed the three step process at www.facebook.com*donate*signup several times over. Step * never acknowledges receipt of any type of document (I have uploaded at least one of each type of document listed), and when I request to verify by phone the phone never rings. Step * has been labeled as "pending" for several months, and, despite the text below this step saying we would received an email in *-* weeks updating our status, we have received no contact from Facebook whatsoever about our verification. Please help me complete this process so that the funds sitting in Facebook limbo can actually come to support our organization.
GetHuman1711149 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1711149
Dec 7th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 2 customers so far
Similar issue to 245001 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1711149 started working on this issue
Dec 7th, 2018 5:19pm
GetHuman1711149 indicated the issue is not fixed yet.
Dec 7th, 2018 5:26pm