I am trying to get the nonprofit organization I represent verified to received funds fr...
GetHuman1711149's customer service issue with Facebook from December 2018
Help with my Facebook issue
GetHuman1711149's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1711149 will want to follow the link below to head to their help center. We will check on GetHuman1711149 later to make sure it's all set or try to help escalate.
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The issue in GetHuman1711149's own words
I am trying to get the nonprofit organization I represent verified to received funds from our supporters' "add a donate button" style statuses. I have followed the three step process at www.facebook.com*donate*signup several times over. Step * never acknowledges receipt of any type of document (I have uploaded at least one of each type of document listed), and when I request to verify by phone the phone never rings. Step * has been labeled as "pending" for several months, and, despite the text below this step saying we would received an email in *-* weeks updating our status, we have received no contact from Facebook whatsoever about our verification. Please help me complete this process so that the funds sitting in Facebook limbo can actually come to support our organization.
GetHuman1711149 did not yet indicate what Facebook should do to make this right.
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