I got a new phone, tried to log on to facebook numerous times. It locked me out said I...

GetHuman1710850's customer service issue with Facebook from December 2018

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The issue in GetHuman1710850's own words
I got a new phone, tried to log on to facebook numerous times. It locked me out said I need pin codes well I requested to many now I can’t recieve them either... I use Facebook to sign into most of my apps, with being locked out my own acct its making it hard for me to get into my apps. *I was asked to send an ID in I did that. I was ask to to use a code, take a picture send it in I did that and I still can’t log into Facebook... I really don’t understand this is my account, but if a Hacker was trying to get into it they wouldn’t have no problem at all...*Can someone please help me get into my acct...*I can’t use my apps cause they are logged in with my Facebook...
GetHuman1710850 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1710850
Dec 7th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 244948 others
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Timeline
GetHuman1710850 started working on this issue
Dec 7th, 2018 4:43pm