My FB account was hacked. I cannot get into the account. When I follow the instructions...

GetHuman-jessiemk's customer service issue with Facebook from December 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-jessiemk's own words
My FB account was hacked. I cannot get into the account. When I follow the instructions for if your account is hacked, i get a dead end every time. I enter the password and then when the code is asked for, either no code comes, or I get a message saying I have asked for too many codes, or I get a message just saying "error". Yesterday I tried the method of sending the picture of myself with the code, I got no response. Meanwhile I continue to get messages (via text on my phone) that they received a message from me but it doesn't sound like me, etc., some are phishing messages. I think I need to shut down this Facebook account but I cannot log in. Most suggestions on your website for how to deal with problems require logging in to your account and I can't do that so these suggestions do not help me. At this point I don't know what to do. I am certain at least a few friends who are not very savvy have been damaged by this.
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Facebook

Customer service issue
Reported by GetHuman-jessiemk
Dec 7th, 2018 - 6 mons ago
I have an issue with Facebook too
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Seen by 5 customers so far
Similar issue to 244725 others
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