My FB account was hacked. I cannot get into the account. When I follow the instructions...

GetHuman-jessiemk's customer service issue with Facebook from December 2018

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1 following
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-jessiemk's own words
My FB account was hacked. I cannot get into the account. When I follow the instructions for if your account is hacked, i get a dead end every time. I enter the password and then when the code is asked for, either no code comes, or I get a message saying I have asked for too many codes, or I get a message just saying "error". Yesterday I tried the method of sending the picture of myself with the code, I got no response. Meanwhile I continue to get messages (via text on my phone) that they received a message from me but it doesn't sound like me, etc., some are phishing messages. I think I need to shut down this Facebook account but I cannot log in. Most suggestions on your website for how to deal with problems require logging in to your account and I can't do that so these suggestions do not help me. At this point I don't know what to do. I am certain at least a few friends who are not very savvy have been damaged by this.
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Customer service issue
Reported by GetHuman-jessiemk
Dec 7th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 244725 others
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