I set up the two factor authentication well i lost that phone and now have a new one a...

GetHuman1655810's customer service issue with Facebook from December 2018

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The issue in GetHuman1655810's own words
I set up the two factor authentication well i lost that phone and now have a new one and i am unable to get into my facebook and i have had the same facebool since **** here are my log in ******@***.com*Back up eamil is *C*****@***.com*Phone number was ***********Now it is ********** please help me recover my account i have pictures of my granny and my daughter who has passed away and i am usable to replace them photos and memories
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Customer service issue
Reported by GetHuman1655810
Dec 7th, 2018 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 9 customers so far
Similar issue to 244645 others
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GetHuman1655810 started working on this issue
Dec 7th, 2018 12:33pm