I bought a new iPhone **xs this week and I cannot access my FB account on this new devi...

GetHuman1707277's customer service issue with Facebook from December 2018

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The issue in GetHuman1707277's own words
I bought a new iPhone **xs this week and I cannot access my FB account on this new device. I have followed all of the prompts, and used the * code given to me. Every time I try it gives me the message Unknown Error. My email is *****@***.com *My cell * is ***-***-****. I have had this account, email and cell * for years. I’ve never had any problems accessing my FB account until now. My profile picture is myself in Denmark standing next to a statue of Hans Christian Anderson. My name is Gloria Jensen.
GetHuman1707277 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1707277
Dec 7th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 6 customers so far
Similar issue to 244131 others
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Timeline
GetHuman1707277 started working on this issue
Dec 7th, 2018 1:47am