I was using messenger to share a FB post when messenger suddenly told me I did not have...
GetHuman1706986's customer service issue with Facebook from December 2018
Help with my Facebook issue
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GetHuman1706986's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1706986 will want to follow the link below to head to their help center. We will check on GetHuman1706986 later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman1706986 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1706986's own words
I was using messenger to share a FB post when messenger suddenly told me I did not have an account . I then tried to go back to my Facebook app on iPhone and it asked me to log in when I never logged out. I tried to log in it told me it I had no account matching my email address and further more Jeanette Nixon did not have a match either. I was never on favebook**What it did have was an old email I had long since changed *****@***.com and asked me for password which I thought was odd. I did not want to give anymore personal info as it felt hacked. The gmail address has sent me info so this was like being in twilight zone. I have tons of pictures and do not want to open a new account . This does not feel good. *I asked to reset password which it did not recognise either
GetHuman1706986 did not yet indicate what Facebook should do to make this right.
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