I created fb account on my cell phone brand of cell phone is mobile and I had the fb ap...

GetHuman1708172's customer service issue with Facebook from December 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1708172's own words
I created fb account on my cell phone brand of cell phone is mobile and I had the fb app and messenger app it was the only product I used to log into my FB account I always had the fb account open as well as the messenger but last Thursday November **,**** I lost my cellphone and I haven't been able to log into my FB account it says account has been disabled and when I type in phone number I used same phone number of the lost cellphone ********** and or email I used *****@***.com it gives me error message that the information provided does not match any fb account I believe my FB account was hacked and I would love to be able to log back into my account and press charges against the hacker if in fact my FB account was hacked please help me.thank you sincerely joao arredondo
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Facebook

Customer service issue
Reported by GetHuman1708172
Dec 7th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 244325 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1708172 started working on this issue
Dec 7th, 2018 5:05am