A chat that I archived in Messenger never showed up in the archived conversations. This...

GetHuman-irisvdsl's customer service issue with Facebook from December 2018

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The issue in GetHuman-irisvdsl's own words
A chat that I archived in Messenger never showed up in the archived conversations. This is very likely a bug, that happened due to the fact that the chat was with a person that deleted her account a long time ago. The chat is of extreme importance to me, as the person passed away and the chat is full of contact information of friends. I've tried several ways to get to the information, including filing a report, posting on the community forum, and trying to download information from my iPhone. Nothing worked so far, and I think a Facebook person should have a look at this. Thanks a lot.
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Customer service issue
Reported by GetHuman-irisvdsl
Dec 6th, 2018 - 6 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman-irisvdsl started working on this issue
Dec 6th, 2018 9:37pm