I got a friend request from a lady with my grand mothers name (who is in a nursing home...

GetHuman-alahocki's customer service issue with Facebook from December 2018

243472 similar
0 following
Help with my Facebook issue
GetHuman-alahocki's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-alahocki will want to follow the link below to head to their help center. We will check on GetHuman-alahocki later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-alahocki may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-alahocki's own words
I got a friend request from a lady with my grand mothers name (who is in a nursing home and who has never had a fb account) the profile pic of this lady is a picture of my mother who has an account. my mother is vickie lantz madison (which is a good active accout) the account I flagged was Clariene Morris.*a few things scare me about this name is the fact this is my grandmother Clariene again is in a nursing home and she has never even heard of facebook, plus she has no way to get online or have access to acomputer. the other thing that bothers me is the fact the last name Morris has never been used by my grandmother since that was her maiden last name. i need to know who set this account up or atleast where it orgin from (email account) my grandmother is on her death bed in the nursing home and this has gotten the family upset, plus the profile pic was used as my mother. she as well is falling into the same medical condition as my grandmother (dementia). please help with this
GetHuman-alahocki did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-alahocki fixed the problem
We are waiting for GetHuman-alahocki to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-alahocki fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-alahocki
Dec 6th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 243472 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-alahocki started working on this issue
Dec 6th, 2018 4:23pm
GetHuman-alahocki shared this issue with friends on Facebook
Dec 6th, 2018 4:24pm