I cannot access my Facebook account. I sent a descriptive picture of myself to Facebook...

GetHuman-cammorel's customer service issue with Facebook from December 2018

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Help with my Facebook issue
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-cammorel's own words
I cannot access my Facebook account. I sent a descriptive picture of myself to Facebook to regain access. I no longer have the email address I used to create my account and I need to change that because I forgot my password. **I received a code to enter into the system to regain access (after sending my drivers license) picture. The site says that I have entered the code too many times, even though I have not entered it yet. **Please help with this issue asap.**Thank you.
GetHuman-cammorel did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-cammorel
Dec 6th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 243451 others
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Timeline
GetHuman-cammorel started working on this issue
Dec 6th, 2018 4:09pm