Was hacked today. I tried to change my password and couldn’t remember my old one. I l...

GetHuman-madrenel's customer service issue with Facebook from December 2018

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Help with my Facebook issue
GetHuman-madrenel's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-madrenel will want to follow the link below to head to their help center. We will check on GetHuman-madrenel later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-madrenel may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-madrenel's own words
Was hacked today. I tried to change my password and couldn’t remember my old one. I licked on Forgot my password. They were supposed to text me a * digit code to reset it. I tried at least ** times, but received no text. The cell number is correct. **Also got a new iPhone * Plus. Cannot install Facebook. It does not recognize my email address which is correct. When I try the cell phone number, I get no response I have spent over * hours reading online and trying to get these two issues fixed. It is beyond frustrating. Please help!
GetHuman-madrenel did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-madrenel
Dec 6th, 2018 - a mon ago
I have an issue with Facebook too
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Seen by 3 customers so far
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Timeline
GetHuman-madrenel started working on this issue
Dec 6th, 2018 3:32am
GetHuman-madrenel shared this issue with friends on Facebook
Dec 6th, 2018 3:33am