My Mom Deloris Gilchrist accidentally created multiple profiles. We are trying to get...

GetHuman-hoksberg's customer service issue with Facebook from December 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-hoksberg's own words
My Mom Deloris Gilchrist accidentally created multiple profiles. We are trying to get access to user name deloris.gilchrist* profile picture is * ladies standing together. her email address was confirmed on one of the duplicate accounts* which I've since deleted but, she can't remember her password so we are not able to log her in to the correct account. email address is *****@***.com phone number **********
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Customer service issue
Reported by GetHuman-hoksberg
Dec 6th, 2018 - a mon ago
I have an issue with Facebook too
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GetHuman-hoksberg started working on this issue
Dec 6th, 2018 3:16am