OK After your outage yesterday I CAN'T log into my account.* I've tried the recovery o...
GetHuman-wilsongr's customer service issue with Facebook from December 2018
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OK After your outage yesterday I CAN'T log into my account.* I've tried the recovery option and sent a number of ID pages. Bank statement, medical record, government letter ALL with my name and address on them AS WELL as a photograph I took just now. I'm really fed up as I get this reply every time ( which I feel is a template ) *.....* quote *Thanks for your response. Unfortunately, we can't confirm that this account belongs to you using the information that you've submitted. * *We want to make sure that the only person with access to your Facebook account is you. To do this, we're only able to grant account access after you confirm your identity. * *You can learn more about how to confirm your identity, as well as the types of IDs we can use, in the Help Center: * Unquote. PLEASE sort this out for me as I'm getting close to exploding. I CAN'T use my original email ad to get a recovery password as it no longer exists.* PLEASE HELP
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