OK After your outage yesterday I CAN'T log into my account.* I've tried the recovery o...

GetHuman-wilsongr's customer service issue with Facebook from December 2018

Help with my Facebook issue
The issue in GetHuman-wilsongr's own words
OK After your outage yesterday I CAN'T log into my account.* I've tried the recovery option and sent a number of ID pages. Bank statement, medical record, government letter ALL with my name and address on them AS WELL as a photograph I took just now. I'm really fed up as I get this reply every time ( which I feel is a template ) *.....* quote *Thanks for your response. Unfortunately, we can't confirm that this account belongs to you using the information that you've submitted. * *We want to make sure that the only person with access to your Facebook account is you. To do this, we're only able to grant account access after you confirm your identity. * *You can learn more about how to confirm your identity, as well as the types of IDs we can use, in the Help Center: * Unquote. PLEASE sort this out for me as I'm getting close to exploding. I CAN'T use my original email ad to get a recovery password as it no longer exists.* PLEASE HELP
GetHuman-wilsongr did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-wilsongr fixed the problem
We are waiting for GetHuman-wilsongr to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-wilsongr
Dec 6th, 2018 - a mon ago
I have an issue with Facebook too
Fixed
Seen by 2 customers so far
Similar issue to 242666 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-wilsongr started working on this issue
Dec 6th, 2018 2:32am
GetHuman-wilsongr indicated the issue is not fixed yet.
Dec 6th, 2018 2:34am