I changed my cell phone and don't have access to my old email address. I have another e...

GetHuman1698996's customer service issue with Facebook from December 2018

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Help with my Facebook issue
GetHuman1698996's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1698996 will want to follow the link below to head to their help center. We will check on GetHuman1698996 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1698996 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1698996's own words
I changed my cell phone and don't have access to my old email address. I have another email address but still using my same profile pictures, I sent identity confirmation codes from three close contracts but after it came back success, it said I was moving too fast and I would be blocked, so I don't know how long I should be blocked for something that simple or if I am going to be able to restore my account at all because there's no actual interaction. *I would like to restore my account and or have communication of how long I will be blocked out.
GetHuman1698996 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1698996
Dec 5th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 242521 others
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Timeline
GetHuman1698996 started working on this issue
Dec 5th, 2018 11:54pm
GetHuman1698996 shared this issue with friends on Facebook
Dec 5th, 2018 11:54pm