I have had the same account since facebook started and now I can't reset my password. I...

GetHuman1815933's customer service issue with Facebook from December 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1815933 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1815933 can let us know if they help or not.
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Before contacting them, items GetHuman1815933 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1815933's own words
I have had the same account since facebook started and now I can't reset my password. I do not have access to the email on it and everytime I try to reset and get a code sent to my phone number I never received the text. So I tried to make a new account and now you have locked me out of the new account for pretending to be someone else. I already tried to send a message to you and when I go to look at that message it says content unavailable. So I need help. Please do something for me I'm tired of having this issue I would just like to get on my account. It is logged in on my old phone but I got a new phone and would like to access my facebook account on my new phone. And I would also like to set up a new email to that account.

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Facebook

Customer service issue
Reported by GetHuman1815933
Dec 22nd, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 264887 others
0 customers following this

Timeline

GetHuman1815933 started working on this issue
Dec 22nd, 2018 11:41pm