I changed my name to a fake name because I didn't want people to be able to find me eas...
GetHuman1693971's customer service issue with Facebook from December 2018
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The issue in GetHuman1693971's own words
I changed my name to a fake name because I didn't want people to be able to find me easily. Now they are trying to verify my identity because when I tried to change my name back to normal, the app would crash or I would immediately be logged out. Now I can't even use messenger, which is how I keep in contact with my mom. I sent my mom the number to pick up money for my car insurance and now she doesn't have that number because Facebook has deleted my side of the conversation for her viewing. It's been over ** hours and I would change my name back to normal but the app wouldn't even let me. I don't have enough money to pay my car insurance twice because of this stupid ******* app I thought was so reliable.
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