I have tried to reset my password for the past week and a half... before it would tell...

GetHuman1693958's customer service issue with Facebook from December 2018

2 views
 | 
241475 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman1693958's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
Before contacting them, items GetHuman1693958 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1693958's own words
I have tried to reset my password for the past week and a half... before it would tell me the verification code I was entering was wrong and it would try again without me pushing the button to try again over and over which then causes it to say too many codes enter try again later. Well now it is saying that my email, phone number, and even name do not match an account so it won't let me try to reset my password. PLEASE HELP ASAP
GetHuman1693958 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1693958 fixed the problem
We are waiting for GetHuman1693958 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman1693958 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman1693958
Dec 5th, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 241475 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1693958 started working on this issue
Dec 5th, 2018 11:20am