Good morning. My name is Ritchelle Joseph, I've been dealing with this issue for over...
GetHuman1693913's customer service issue with Facebook from December 2018
Help with my Facebook issue
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GetHuman1693913's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1693913 will want to follow the link below to head to their help center. We will check on GetHuman1693913 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1693913 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1693913's own words
Good morning. My name is Ritchelle Joseph, I've been dealing with this issue for over * years now. Someone hacked into my phone, copied my picture and created * Facebook accounts with them. I dont post my image on social media so I'm convinced that this was done by someone who is aware of that and decided to be messy by putting my picture oline. I contacted Facebook multiple times about the issue and it neve got resolved because they claimed that the pictures aren't against their picture policy. My issue is not about their policy, it's about me not personally want my picture online, anywhere, period, doesn't matter what time of picture it is. I hope I can get this issue resolved through this wed because those accounts are still on Facebook with my face all over them and I was not the one who created them. Please help me take those down. Thank you.
GetHuman1693913 did not yet indicate what Facebook should do to make this right.
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