My "session ended" and I changed password last time I got security prompts but cannot r...

GetHuman-neotenyj's customer service issue with Facebook from December 2018

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GetHuman-neotenyj's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-neotenyj will want to follow the link below to head to their help center. We will check on GetHuman-neotenyj later to make sure it's all set or try to help escalate.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-neotenyj's own words
My "session ended" and I changed password last time I got security prompts but cannot remember newest password. It allowed me to match faces with names of friends and I started to make new password and update security when phone died. Then upon powering back on, I could not get correct password. SMS will not work for verification because the original number I created the account on is disconnected. Apparently I did not attach an email address. How can I do another kind of verification?
GetHuman-neotenyj did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-neotenyj
Dec 5th, 2018 - a mon ago
I have an issue with Facebook too
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Seen by 3 customers so far
Similar issue to 241430 others
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Timeline
GetHuman-neotenyj started working on this issue
Dec 5th, 2018 10:15am
GetHuman-neotenyj shared this issue with friends on Facebook
Dec 5th, 2018 10:16am