I have tried to report an old account of mine at Facebook that was deactivated several...

GetHuman1693016's customer service issue with Facebook from December 2018

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The issue in GetHuman1693016's own words
I have tried to report an old account of mine at Facebook that was deactivated several years ago under the name Sarah Hall with the email address of *****@***.com. I have reported this account several times to facebook with no resolution. The account is now public rather than private either due to facebook undergoing upgrades on privacy settings or because someone has reactivated the account. I no longer have access to the email account listed under that profile because the email account has been deactivated by University of Northern Iowa because I graduated in ****. I have tried to recover the account by having a passcode sent. However, if the passcode is sent to the email of *****@***.com, which is no longer activated. I do not have to my knowledge a phone number listed on the account because that option is not available when I request to have a passcode sent. I called the University of Northern Iowa IT department in order to reactivate the email *****@***.com. However, they have explained that they no longer go through that email servicing company and switched over. Therefore they can only create an email alumni account with the ending @alumni.uni.edu which will not match *****@***.com where facebook is sending the passcode. I have no other way to recover or reactivate the account to delete it or shut it down because it was before facebook introduced trusted contacts. I would like this account deleted. I am not sure how it was reactivated through facebook because as you will see there was no activity on it from **** until ****. Please contact me back under the following email below. I can identify any information on this account that is requested in order for you to confirm that this was once my account, otherwise, if it is not accurate someone has reactivated the account and is pretending to be me.
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Customer service issue
Reported by GetHuman1693016
Dec 5th, 2018 - 2 mons ago
I have an issue with Facebook too
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Seen by 4 customers so far
Similar issue to 241213 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1693016 started working on this issue
Dec 5th, 2018 4:28am