Someone has gained access to my account. I've reset the password but when I log in, I'm...

GetHuman-jcbugari's customer service issue with Facebook from December 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-jcbugari's own words
Someone has gained access to my account. I've reset the password but when I log in, I'm having trouble with the "Verify my identity" section. It only gave me two options: verify through phone or through other devices I've used. It's been a while since I used my account, so when I looked to see the other devices I can verify it through. My devices were not listed, but other devices were listed. I tried putting in my phone number, but the website said "it couldn't verify my phone". There is no other way I could verify my identity, so I can gain access to my account. It's under my email, but I can see that the profile picture is different and I'm noticing that I'm sending friend requests to people that I don't even know. Is there anything else I can do to gain access to my account?
GetHuman-jcbugari did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-jcbugari
Dec 5th, 2018 - a mon ago
I have an issue with Facebook too
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Seen by 14 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-jcbugari started working on this issue
Dec 5th, 2018 3:34am