Someone has gained access to my account. I've reset the password but when I log in, I'm...

GetHuman-jcbugari's customer service issue with Facebook from December 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-jcbugari's own words
Someone has gained access to my account. I've reset the password but when I log in, I'm having trouble with the "Verify my identity" section. It only gave me two options: verify through phone or through other devices I've used. It's been a while since I used my account, so when I looked to see the other devices I can verify it through. My devices were not listed, but other devices were listed. I tried putting in my phone number, but the website said "it couldn't verify my phone". There is no other way I could verify my identity, so I can gain access to my account. It's under my email, but I can see that the profile picture is different and I'm noticing that I'm sending friend requests to people that I don't even know. Is there anything else I can do to gain access to my account?
GetHuman-jcbugari did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-jcbugari
Dec 5th, 2018 - a mon ago
I have an issue with Facebook too
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Seen by 14 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-jcbugari started working on this issue
Dec 5th, 2018 3:34am