Hi! God bless you! My name is Joana and I was trying to help my uncle Rolando De Luna r...

GetHuman-joanalun's customer service issue with Facebook from December 2018

4 views
 | 
241003 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-joanalun's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-joanalun's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-joanalun will want to follow the link below to head to their help center. We will check on GetHuman-joanalun later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-joanalun may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-joanalun's own words
Hi! God bless you! My name is Joana and I was trying to help my uncle Rolando De Luna recover his Facebook. But My uncle changed phone * and changed email also. He doesn’t remember the password for his email that he was logged in to Facebook. So when I tried to recover his Facebook back it has asked me to verify it’s him. But since he doesn’t have the same email he has a different one there is no way he can recover his old Facebook. Is there any other way you could help me recover his old Facebook? I would really appreciate all of your help. You could contact me at ************ or my email is *****@***.com
GetHuman-joanalun did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-joanalun fixed the problem
We are waiting for GetHuman-joanalun to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-joanalun fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-joanalun
Dec 5th, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 241003 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-joanalun started working on this issue
Dec 5th, 2018 12:48am