I received a message on messenger from my sons mother or so it appeared. It said someth...
GetHuman-matscraf's customer service issue with Facebook from December 2018
Help with my Facebook issue
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-matscraf's own words
I received a message on messenger from my sons mother or so it appeared. It said something like, “hey watch this video I mentioned you in it’s on my homepage then call me after you do. I thought it was a video of my son so I clicked on it and it went to a visa credit card offer for a **** dollar free gift card. I noticed after that that I sent the same message to everyone on my contact list and when I tried to tell a friend I hadn’t sent them any messages my account disappeared. Now it appears that my Facebook and my messenger account have been completely erased. I can not access anything whatsoever. Can you get them back for me? I lost years of pictures and friends because of this. It also happened to a lot of my friends.
GetHuman-matscraf did not yet indicate what Facebook should do to make this right.
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