I received a message on messenger from my sons mother or so it appeared. It said someth...

GetHuman-matscraf's customer service issue with Facebook from December 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-matscraf's own words
I received a message on messenger from my sons mother or so it appeared. It said something like, “hey watch this video I mentioned you in it’s on my homepage then call me after you do. I thought it was a video of my son so I clicked on it and it went to a visa credit card offer for a **** dollar free gift card. I noticed after that that I sent the same message to everyone on my contact list and when I tried to tell a friend I hadn’t sent them any messages my account disappeared. Now it appears that my Facebook and my messenger account have been completely erased. I can not access anything whatsoever. Can you get them back for me? I lost years of pictures and friends because of this. It also happened to a lot of my friends.
GetHuman-matscraf did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-matscraf
Dec 4th, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 240813 others
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GetHuman-matscraf started working on this issue
Dec 4th, 2018 9:42pm