I upgraded my iPhone and I tried to login to my Facebook account and was locked out. I...

GetHuman-ogdiva's customer service issue with Facebook from December 2018

Help with my Facebook issue
The issue in GetHuman-ogdiva's own words
I upgraded my iPhone and I tried to login to my Facebook account and was locked out. I no longer have access to my old email address *****@***.com and when I upgraded my phone, I changed my phone number from ***-***-**** to ***-***-****, and I used the * step verification process to secure my Facebook account. This is why I’m completely locked out. I’ve sent in my government issued drivers license as well as taken a picture with a Facebook generated code per the directions Facebook asked me to follow to regain access to my account. I’m still locked out and I really want to get back into my account as it holds so much sentimental value, especially the fact that my mom and brother are my Facebook friends and both are deceased now. Please help me retrieve my account.
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Customer service issue
Reported by GetHuman-ogdiva
Dec 4th, 2018 - 2 mons ago
I have an issue with Facebook too
Fixed
Seen by 2 customers so far
Similar issue to 240809 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-ogdiva started working on this issue
Dec 4th, 2018 9:38pm
GetHuman-ogdiva indicated the issue is not fixed yet.
Dec 4th, 2018 9:39pm