My bank will not let me get there Mobil app because they say this is a shared line so o...

GetHuman-kevinlca's customer service issue with Facebook from December 2018

1 view
240768 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-kevinlca's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-kevinlca's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kevinlca will want to follow the link below to head to their help center. We will check on GetHuman-kevinlca later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-kevinlca may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-kevinlca's own words
My bank will not let me get there Mobil app because they say this is a shared line so on Facebook I went to login and security an it says somebody in North Carolina is loged in on my account an I’m the only one on my phone until I checked that an I’m in South Carolina why is someone active on my account in North Carolina it also had a place that said how many times has Facebook sent me email an they have several times it says none but I get them on text I can’t even get my email to work
GetHuman-kevinlca did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-kevinlca fixed the problem
We are waiting for GetHuman-kevinlca to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-kevinlca fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-kevinlca
Dec 4th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 240768 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-kevinlca started working on this issue
Dec 4th, 2018 9:07pm