Hi on Sunday the *nd December my facebook account was hacked, whoever did it very quicl...

GetHuman1689110's customer service issue with Facebook from December 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1689110's own words
Hi on Sunday the *nd December my facebook account was hacked, whoever did it very quicly changed my email address which was this one to something else they then started private messaging people on my friends list. it now seems that my account is disabled.*on Sunday morning i attempted to change password but it would not let me, also recovery by email, it said there was no account with that email******@***.com (the email i'm sending this from) is the only email i have ever used for facebook.*i would be grateful if you could help me recover my account as it contains pictures and memories of children and Grandchildren.*My Facebook account is Jim Kelly*Date of Birth **********Thanks*Jim Kelly

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Facebook

Customer service issue
Reported by GetHuman1689110
Dec 4th, 2018 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 240583 others
0 customers following this

Timeline

GetHuman1689110 started working on this issue
Dec 4th, 2018 6:33pm

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