I lost my password, my listed email with facebook crashed and I had to get a new email...

GetHuman1687696's customer service issue with Facebook from December 2018

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The issue in GetHuman1687696's own words
I lost my password, my listed email with facebook crashed and I had to get a new email account. there was an attempted hack of my facebook account, and my account was frozen and I was unable to reset my password since the code to reset was sent to my old email, which I cannot access. I have opened a new account, but have lost my friends list, and I am trying to recover it. my old email was *****@***.com, new email is listed below. my name is scott busby
GetHuman1687696 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1687696
Dec 4th, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 240347 others
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GetHuman1687696 started working on this issue
Dec 4th, 2018 3:55pm