Money Fraud Facebook Ad account**Hi there! We resend you here the exact email we sent t...

GetHuman1686843's customer service issue with Facebook from December 2018

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Money Fraud Facebook Ad account**Hi there! We resend you here the exact email we sent to Facebook Help Center. This is a critical situation and also if this has a solution besides the ones already tried**here it is the latest email we sent to Facebook (please keep in mind this is the **th***th message we sent to them and received only * vague response)...**------------------------------------**Hi, Facebook,**On November, the **st, **** our ad account was hacked. Someone by the name Bagus Sanjosee (which now is blocked) hacked into our business account, became an Admin and created under a campaign called "Engagement", and an ad set through which it*they made * or * transactions until this day! **We have made many reports to your team, but until now we received a vague answer which shows us no implication from you behalf! You can clearly see * investigate etc. that we are Romanian company based in Romania, which produces clothes for children for special occasion! We do not own any other account and we are not based in Indonesia!**Your response was that we agreed to terms and conditions, but let us clear that we were not the ones who created that campaign. For this matter we can send you print screens of the hacked account which can prove that this Bagus was in fact the Admin who created this ad set.**What we did: blocked this Bagus, blocked its facebook page for which my owner became an advertiser without her consent (she was checking her newsfeed when she saw on the left side of the Feed that she was managing a suspicious page: https:**www.facebook.com*Agen-Busana-Grosir-Eceran-**************** )* blocked the bank account, tried to block the Ad account and even deactivate it, but we could not do it due the amount we would owe to you. We also tried to delete the Ad set (which was your second advice in your response) and could not do it. Also we thought that this is the prove for you to see this ad set was fake. *We want the following: * get our ad account back ***% secured* refund the amount which was spent for that particular ad set which is not ours.*If there are still uncertainties, please contact me or my owner for more clarifications! WE request an immediate response and actions to be taken because it is a very critical situation. It shows us that Facebook has security issues (there is a way for fake accounts to become Page admins with full access to bank accounts) as well superficial help center support! What is more concerning is the fact that this is possible and our trust in your services is really diminished. If you do not do something in this matter we will consider your answer as "nothing to do about it", we will have to delete our facebook page, begin from scratch, BUT we will tell others (especially the press) what is happening so that they know your Ad services are lacking in security and money fraud is possible through this instrument!**Best regards,
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Facebook

Customer service issue
Reported by GetHuman1686843
Dec 4th, 2018 - a mon ago
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GetHuman1686843 started working on this issue
Dec 4th, 2018 1:45pm