A few friends messaged me saying they received requests from me. I attempted to reset m...

GetHuman-bcheever's customer service issue with Facebook from December 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-bcheever's own words
A few friends messaged me saying they received requests from me. I attempted to reset my password, but wasn’t getting the SMS messages sent to my number for the * form authentication. I clicked the “need help?” link and followed the process to request hep from Facebook which includes sending a picture of my government issued photo ID. I have done this at least *-* times and have gotten no response. This has been going on for approximately ** days with no response from Facebook.
GetHuman-bcheever did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-bcheever
Dec 4th, 2018 - 2 mons ago
I have an issue with Facebook too
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GetHuman-bcheever started working on this issue
Dec 4th, 2018 11:39am