I previously had a account with Facebook but haven't been on it in about * years... I h...

GetHuman1686232's customer service issue with Facebook from December 2018

2 views
 | 
239985 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman1686232's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1686232's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1686232 will want to follow the link below to head to their help center. We will check on GetHuman1686232 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1686232 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1686232's own words
I previously had a account with Facebook but haven't been on it in about * years... I have lost the phone, and number and have forgotten the password... I have * friend on that account and have tried using that way of recovering the account but it it not picking it up, is there any way that I can get that account back? My friend says the account is still active and has posted on my wall and sent a message but I still cannot find a way to get it back.
GetHuman1686232 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1686232 fixed the problem
We are waiting for GetHuman1686232 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman1686232 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman1686232
Dec 4th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 239985 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1686232 started working on this issue
Dec 4th, 2018 9:20am