I haven't been able to access my account for a couple months now due to having new devi...

GetHuman-sunsanda's customer service issue with Facebook from December 2018

Help with my Facebook issue
The issue in GetHuman-sunsanda's own words
I haven't been able to access my account for a couple months now due to having new devices and phone number. However my email is still the same as per account.*I have already sent in a government issue photo ID several weeks ago to prove who I am but haven't received any confirmation.*I just want to access my own account as I can't keep in touch with friends and family. I have previous photos of my son I would love to access.*Please, please why is it so difficult to get access to my account?
GetHuman-sunsanda did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-sunsanda
Dec 4th, 2018 - 2 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 239950 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-sunsanda started working on this issue
Dec 4th, 2018 8:12am
GetHuman-sunsanda indicated the issue is not fixed yet.
Dec 4th, 2018 8:15pm
GetHuman-sunsanda indicated the issue is not fixed yet.
Dec 4th, 2018 8:20pm