Hi. My facebook account was accessed from an unfamiliar location and temporarily blocke...

GetHuman-petewsta's customer service issue with Facebook from December 2018

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Help with my Facebook issue
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GetHuman-petewsta's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-petewsta will want to follow the link below to head to their help center. We will check on GetHuman-petewsta later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-petewsta may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-petewsta's own words
Hi. My facebook account was accessed from an unfamiliar location and temporarily blocked. The app on my phone is asking me to reset my password however this means entering the original password which doesn't seem to work. There is no option for email recovery and as I set up the account a decade ago I have no idea what the email address I would have used could be. I have never had an issue accessing my account so I cannot remember any of these details as I have always just clicked the app on my phone to access facebook. I just need some way of resetting my password but have no idea how to now that on the change password screen it doesn't seem to accept what I believe my previous password was. Please help.
GetHuman-petewsta did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-petewsta
Dec 4th, 2018 - a mon ago
I have an issue with Facebook too
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GetHuman-petewsta started working on this issue
Dec 4th, 2018 3:45pm