GetHuman1685641's customer service issue with Facebook from December 2018
Help with my Facebook issue
The issue in GetHuman1685641's own words
Trying to complete publishing a High School Reunion page, but Facebooks auto update erased my pinned post. ... Hi Facebook Customer Support.*I am organising a School Reunion and had started putting together a Facebook page but had not yet published it. Address is here : **https:**www.facebook.com*pg*Cohuna-High-School-**yr-Reunion-Class-of-**-**-****************posts*?ref*page*internal** I had a very detailed pinned post typed out and was in the process of updating it last night. I went to the edit section of the cover photo etc and the whole layout of the page changed to your new look and features. I didn't have the new photo ready at that point and went to get out of this area and could not go back to the old look nor can I find my ** hours of work on the pinned post !!!! Can you please look up my page reference for before the new look took over. This was only last night in the early hours after **am. I would be happy if it can PLEASE be reinstated with that information or at worst send me a page copy of it so I don't have to start all over again until I work out how to display it on your new format. **GRATEFULLY yours Chris
This caused great angst because I had put in over ** hours of word smithing into that post.
Can they simply go back to their stored date of a week prior to wiping the post and reinstate it
Have been on facebook for several years and had never had a problem like this before
Have tried the Facebook online Support Centre for no joy, no reaction, no communication.*Have tried Get Human who have come back and a few have viewed but nobody seems to know how to fix it!
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