Hello, my mom has been using her Facebook account for more then *years her Facebook acc...

GetHuman-hibaqur's customer service issue with Facebook from December 2018

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The issue in GetHuman-hibaqur's own words
Hello, my mom has been using her Facebook account for more then *years her Facebook account email is *****@***.com unfortunately she forgot her password since it has always been logged in her iPad. And now she does not have access to her yahoo account it has been deleted due to not using it at all. Now she doesn’t have access to her candy crush game, and she’s very upset. Is their any way she can get her account back? She can provide any security questions, or any questions to verify that’s her account. Thanks.
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Customer service issue
Reported by GetHuman-hibaqur
Dec 4th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 239572 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-hibaqur started working on this issue
Dec 4th, 2018 12:45am