GetHuman-lupalasa's customer service issue with Facebook from December 2018
Help with my Facebook issue
The issue in GetHuman-lupalasa's own words
I was trying to respond to reactions to my own Facebook post ... Yesterday, Facebook blocked me from responding to messages on my own timeline when I was about two-thirds through with the task of responding to condolence messages that more than *** of my Facebook friends sent me after I posted news of my mother's death roughly three months ago.**Here is the Facebook message that pops up whenever I attempt to post any more responses to those messages:*"You're temporarily blocked*It looks like you were misusing this feature by going too fast. You've been blocked from using it. Learn more about blocks in the Help Center."**Well, I have searched the Help Center for the meaning of and remedies for "misusing this feature by going too fast." But apparently, there is none. So, I have no clue how long this senseless and pointless block might last.**It seems to me really dumb that Facebook can block me from making courteous responses to people who have reacted to a post I made on my own timeline. Moreover, I am only just thanking each of them. No offensive language at all! I can't believe that Facebook cannot employ algorithms and bots that can tell that someone is merely making non-offensive responses to reactions to his own post.**I am so deeply disappointed and utterly frustrated that more than ** hours later, I cannot complete the important chore of individually thanking people who supported me at a trying time because of Facebook's needlessly heavy-handed and opaque blocking process.**I hope Facebook can provide me with an explanation and a speedy resolution to this issue.**Thanks,**Vukoni Lupa-Lasaga
This was especially frustrating because Facebook has provided no relevant explanation for the allegation that I was "misusing this feature by going too fast." Worst still, there is no information on how long this block will last. Moreover, it's like one of those Kafkaesque cases against which one cannot appeal.
Please explain to me what offense I committed. If Facebook's allegations are valid, how can I make amends? If invalid, Facebook should apologize and immediately unblock the feature they have blocked me from using.
I have been on Facebook since ****!!! A member in good standing for ** years. Then, boom! A capricious block.
I tried to look for a fix at the Help Center. But I was unable to get any. Also, I tried to find a way to contact Facebook customer service directly. But apparently, there is no way to contact Facebook customer service directly.
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