Hello. I just purchased a new phone and I am trying to access my account on it, but it...

GetHuman1683547's customer service issue with Facebook from December 2018

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The issue in GetHuman1683547's own words
Hello. I just purchased a new phone and I am trying to access my account on it, but it will not allow me to do so. I know my email address and my phone number associated with the account and also have access to both. When I get a code sent to either and enter it, it says I have entered the invalid code too many times, but I enter exactly what you all sent me. I've tried to change my password from access account page and I get all the way to the last step and get told there was an error. Sometimes it says I can't be found with the exact same email address and phone number that I have been using. This had gone on for * days now.
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Customer service issue
Reported by GetHuman1683547
Dec 3rd, 2018 - a mon ago
I have an issue with Facebook too
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Seen by 3 customers so far
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GetHuman1683547 started working on this issue
Dec 3rd, 2018 10:43pm