My son is ** and has had a Facebook account since his**th Birthday. He is not in violat...

GetHuman1682884's customer service issue with Facebook from December 2018

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Help with my Facebook issue
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GetHuman1682884's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1682884 will want to follow the link below to head to their help center. We will check on GetHuman1682884 later to make sure it's all set or try to help escalate.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1682884's own words
My son is ** and has had a Facebook account since his**th Birthday. He is not in violation of any of the terms of service or other policies, but his account has been disabled because “Facebook can’t verify your account.” They ask for identifying documents, but he’s **. He has no drivers licence or bills. We looked at the secondary forms of ID, and were able to send a photo of Social Security card and his library card, but still no dice. Realistically there wasn’t even a warning given or any place to dispute or resolve other than the “if you believe this is in error, click here.” The kid has only a few friends and they’re far away, and our family is spread across the country. This is his only way to communicate, and we’d like a better resolution process than some anonymous link to the Terms and Conditions page.
GetHuman1682884 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1682884
Dec 3rd, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 239362 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1682884 started working on this issue
Dec 3rd, 2018 9:25pm