All right, I have my Facebook under the email of *****@***.com with a password that was...

GetHuman1682655's customer service issue with Facebook from December 2018

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Help with my Facebook issue
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GetHuman1682655's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1682655 will want to follow the link below to head to their help center. We will check on GetHuman1682655 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1682655 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1682655's own words
All right, I have my Facebook under the email of *****@***.com with a password that was BellaBoo****! Now my account is under a completely different email B*****@***.com. This email is not mine and I have no access to get into it whatsoever. I am now locked out of my Facebook because the password and email is changed and I cannot reset it from outside with a different email and password. I don’t understand how they switched the email and password of my Facebook but I’m not impressed. I would like this to be fixed and have my email back to *****@***.com and with that password and I will change it once my account is back on. Please if you can help with this anytime soon would be great because I have tons of stuff saved through my Facebook like photos and other things like that so if you can fix my account please email me soon. Thank you, Katelyn.
GetHuman1682655 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1682655
Dec 3rd, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 239309 others
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GetHuman1682655 started working on this issue
Dec 3rd, 2018 8:57pm