GetHuman1682528's customer service issue with Facebook from December 2018
Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1682528's own words
Reset the password to my facebook account that was hacked. ... My Facebook account was hacked and I can not get back in. I have access to the email that is linked to the account and attempted to reset the password many times. I am not receiving the authentication code email so I can change my password. I checked my junk and spam but those folders are empty. I checked everything. I followed all the steps online yet I am not receiving the authentication email. The only emails I have received are Facebook notifications and a deactivation request I did not make. I need to get back into this account with the authentication code.
The email is not going through. I checked my spam, I checked my junk, I checked everything. I followed all the steps on facebook help. Nothing works. The account is linked to my email yet I am not receiving any password reset emails.
I need to access my account again. Someone hacked it and was posing as me. I need to get back in. There is personal information on there that has to be taken down. This is extremely important.
I have been using Facebook for about * years. Never had any complaints or issues. This is a very frustrating issue.
I have tried everything. I check my spam, I checked my junk, I followed all the tips on the facebook help page. Nothing worked. I am not receiving the authentication emails. I am receiving facebook notifications and deactivation emails that I did not request. I need to change my password and access my account as soon as possible.
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