GetHuman1682528's customer service issue with Facebook from December 2018

6 views | 239287 similar | 0 following
Help with my Facebook issue
GetHuman1682528's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1682528 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1682528 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1682528's own words
Reset the password to my facebook account that was hacked. ... My Facebook account was hacked and I can not get back in. I have access to the email that is linked to the account and attempted to reset the password many times. I am not receiving the authentication code email so I can change my password. I checked my junk and spam but those folders are empty. I checked everything. I followed all the steps online yet I am not receiving the authentication email. The only emails I have received are Facebook notifications and a deactivation request I did not make. I need to get back into this account with the authentication code.
The email is not going through. I checked my spam, I checked my junk, I checked everything. I followed all the steps on facebook help. Nothing works. The account is linked to my email yet I am not receiving any password reset emails.
I need to access my account again. Someone hacked it and was posing as me. I need to get back in. There is personal information on there that has to be taken down. This is extremely important.
I have been using Facebook for about * years. Never had any complaints or issues. This is a very frustrating issue.
I have tried everything. I check my spam, I checked my junk, I followed all the tips on the facebook help page. Nothing worked. I am not receiving the authentication emails. I am receiving facebook notifications and deactivation emails that I did not request. I need to change my password and access my account as soon as possible.
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Customer service issue
Reported by GetHuman1682528
Dec 3rd, 2018 - 2 years ago
Seen by 6 customers so far
Similar issue to 239287 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman1682528 started working on this issue
Dec 3rd, 2018 8:44pm
GetHuman1682528 indicated the issue is not fixed yet.
Dec 3rd, 2018 8:46pm

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