Hello, somebody is threatening me via my email that they have hacked my messager accoun...

GetHuman1682507's customer service issue with Facebook from December 2018

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Help with my Facebook issue
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GetHuman1682507's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1682507 will want to follow the link below to head to their help center. We will check on GetHuman1682507 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1682507 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1682507's own words
Hello, somebody is threatening me via my email that they have hacked my messager account and my phone camera and if I will not send them money by tomorrow they are going to send a video to my friends of me watching *** film. I have checked my Facebook account and they are no suspicious activities but I am not sure. Can you help me please? Can you stop some on if they want to send something to my Facebook friends without my permission.*Caind regards *Agnieszka Buryszek
GetHuman1682507 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1682507
Dec 3rd, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 239284 others
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Timeline
GetHuman1682507 started working on this issue
Dec 3rd, 2018 8:42pm