I was banned without any knowledge of what the problem was until after the issue was di...

GetHuman-brentmbo's customer service issue with Facebook from December 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-brentmbo's own words
I was banned without any knowledge of what the problem was until after the issue was directed to Facebook, investigated and punishment issued. I had no opportunity to defend myself what so ever. If Facebook had done their homework they would have know the account in question is a fake account set up and reported to Facebook many times. The account in question has my last name misspelled a pic of me that’s deffinately not me and have no access to. If I had access to this account I would have done once again facebooks job and this would not have been an issue. I was banned for ** Hours. I have a business page attached to my page that I could not get access to. Facebooks incompetence has cost me money and useless wasted time that could have been used much more profitable if only Facebook had done their properly in the first place.
GetHuman-brentmbo did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-brentmbo
Dec 3rd, 2018 - 2 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 239119 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-brentmbo started working on this issue
Dec 3rd, 2018 6:42pm
GetHuman-brentmbo shared this issue with friends on Facebook
Dec 3rd, 2018 6:44pm
GetHuman-brentmbo indicated the issue is not fixed yet.
Dec 3rd, 2018 6:51pm