my account says I changed my password * months ago. I've tried every password I might o...

GetHuman1680462's customer service issue with Facebook from December 2018

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GetHuman1680462's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1680462 will want to follow the link below to head to their help center. We will check on GetHuman1680462 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1680462 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1680462's own words
my account says I changed my password * months ago. I've tried every password I might of used, nothing works. To change password FB says they will email a code to my email account on file at Hotmail. The email never arrives and I've looked everywhere, Inbox, Spam, Trash. No email. I thought I added my cell phone number to the account but it does not come up as an option. Email on FB account is *****@***.com. I have listed *****@***.com as a contact email to ensure I get receive your response.
GetHuman1680462 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1680462
Dec 3rd, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 238994 others
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GetHuman1680462 started working on this issue
Dec 3rd, 2018 5:23pm