I was hacked and everthing. On tablet was written in symbols that appeared to be japane...

GetHuman1675786's customer service issue with Facebook from December 2018

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GetHuman1675786's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1675786 will want to follow the link below to head to their help center. We will check on GetHuman1675786 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1675786 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1675786's own words
I was hacked and everthing. On tablet was written in symbols that appeared to be japanese. I had not changed settings. I purchased new kindal and had Amazon help me set it up with new email and pass code, hoping to avoid hackers as this was my third hack in two months.*My name is Beverly Moore and I have had my account for several years, and FB has *Blocked me off my account. I am getting frustrated as I can not contact them to explain and get it fixed. I want to.get back on FB. My cell phone is being repaired and I will not have it back to family returns in mid December. My home number is **** ***-**** and is the only way to reach me . I really need to talk to someone as I am not very experienced in computers and what to do. Please help * Thank you for any help you can provide. I.have not done anything wrong, and this is getting old and frustrating to me.
GetHuman1675786 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1675786
Dec 3rd, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 238897 others
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GetHuman1675786 started working on this issue
Dec 3rd, 2018 4:16pm