Had a transaction to hit my account twice when I only made *. I placed a transaction wi...

GetHuman1678558's customer service issue with Facebook from December 2018

3 views
 | 
238729 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman1678558's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1678558's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1678558 will want to follow the link below to head to their help center. We will check on GetHuman1678558 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1678558 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1678558's own words
Had a transaction to hit my account twice when I only made *. I placed a transaction with Stacey Angelo and it went to the wrong place. She then cancelled the transaction. So, we are confused as to why it came out twice. The account it went to was Stacey Sparkels. She said that she can't get back into that account. The message I received is that it would be canceled in * days if she didn't accept it. She said she never did. I would greatly appreciate a refund please. The amount is for $*.**
GetHuman1678558 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1678558 fixed the problem
We are waiting for GetHuman1678558 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman1678558 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman1678558
Dec 3rd, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 238729 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1678558 started working on this issue
Dec 3rd, 2018 2:05pm