Forgot new password and when i try to change it I get the code!! But tried to many co...

GetHuman1676912's customer service issue with Facebook from December 2018

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The issue in GetHuman1676912's own words
Forgot new password and when i try to change it I get the code!! But tried to many codes before i even punch it in but i still tried the code the same happens !!! Go to find my account by email you know the same email i have always used error code again cant find your account. Cant i just answer security questions . I cant do anything it even tell me i entered your old password and wont let me change it i need my new password or a least be able to change it please help
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Customer service issue
Reported by GetHuman1676912
Dec 3rd, 2018 - 6 mons ago
I have an issue with Facebook too
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Seen by 1 customer so far
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GetHuman1676912 started working on this issue
Dec 3rd, 2018 4:29am