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GetHuman-ireneskb's customer service issue with Facebook from December 2018

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Help with my Facebook issue
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GetHuman-ireneskb's next move: try the Facebook help center again.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-ireneskb's own words
I was trying to change my password and it has turned out into a nightmare ... I followed a message telling me to change my password. I have done that, but then came the time for codes via SMS and nothing, no codes. Received via emails and that did not help had to prove my identity over and over again.
They do not realize that I am not receiving codes via text messages.
I want my account back with all my saved music and art work.
I cannot even remember when I opened the account. I would think **-** years ago??
I have tried everything within my reach. I hate to think that I will have to simply uninstall and loose all my memories because the process of recovery is not user friendly, keeps running like a hamster in a cage.
I have an issue with Facebook too
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Customer service issue
Reported by GetHuman-ireneskb
Dec 3rd, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 238290 others
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Timeline
GetHuman-ireneskb started working on this issue
Dec 3rd, 2018 3:41am