Please read entire email thread below.**I have to say that Facebook’s customer support...

GetHuman-laurycom's customer service issue with Facebook from December 2018

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The issue in GetHuman-laurycom's own words
Please read entire email thread below.**I have to say that Facebook’s customer support*service is terrible. I’ve not had a worse experience with any other type of social media.**I simply want back into my account, if only to delete it and secure my information. Right now, I have no idea what is going on with it, if anyone else may have access to it, or what content is being shared*communicated with users. **This is supposed to be my account and it’s really pissing me off now that all I get is these canned responses, or more often than not, no response.**It’s absurd this is taking months to solve. And, as I’ve read online in your forums, I’m not the only one.**Please respond to my request about my Facebook account as soon as possible. There’s nothing wrong with my Instagram account.**- Leland **---------- Forwarded message ---------*From: Leland Laury ******@***.com**Date: Sun, Dec *, **** at *:** PM*Subject: Re: Instagram *Fac Support*To: Facebook ******@***.com****Once again, the issue is with my Facebook account now. Please see the email below.**Attached I have provided screenshots that should help to illustrate the issue I am experiencing, which I explained in my previous email located below this message.**I even reset my password just now at *:**pm EST time to ensure that I was using the correct password (I don’t know why the email is saying *:**pm EST* that time has not yet even occurred). **I still never receive an SMS message from Facebook - it has now been months and I have never*been able to receive an SMS message or access my account.**Can you please help me regain access to my account?**Best,**Leland ******Best,**Leland **---------- Forwarded message ---------*From: Leland Laury ******@***.com**Date: Sun, Dec *, **** at *:** PM*Subject: Re: Instagram *Fac Support*To: Facebook ******@***.com***Thank you, but I actually thought this was regarding my Facebook account. I resolved my Instagram issue yesterday. **I can’t get into my Facebook account and haven’t been able to for months now despite sending multiple emails to the Facebook support team. **I set-up the extra security on my Facebook account and it now requires a code to access it that can only be accessed from the code generator within Facebook. However, I can’t access this code because I have reset both my computer and phone and Facebook now does not recognize any of my web browsers as having been used to log-in to my account before. **Additionally, when Facebook tells me I’ll be sent a link by SMS to get me into my account, I never receive the message despite, waiting for ** hours or sometimes ** hours to receive this message. I’ve actually never received the follow-up SMS message.**Can you please help me to regain access to this account? **The username is also lelandlaury and this is the email address associated with it. I’m currently sending this email on the phone which should be associated with it too - (***) ***-****. **Please let me know.**Thank you,**Leland **On Sun, Dec *, **** at *:** PM Facebook ******@***.com* wrote:*Hi,***It looks like a password reset link has already been sent for this account: https:***accounts*password*reset*confirm**yvvs*x***s-***b**c**ac***d*****d******f***c*?next*%*Faccounts%*Fverify*email%*F **Please keep in mind that the link expires after ** hours and can only be used once. **If you’re experiencing an issue that’s preventing you from resetting your password, please reply to this message and describe the problem you’re seeing. **Helpful information to include:**- Screen shots (if possible) *- Steps we can take to reproduce the issue**Once we receive this information, we can determine the next steps to resolve this for you. **If you have questions about how to keep your account secure, you can find more information and tips in the Instagram Help Center:**https:*******************?ref*cr***Thanks,**Jeremy**-- *Leland F. Laury

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Customer service issue
Reported by GetHuman-laurycom
Dec 3rd, 2018 - 4 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 238244 others
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GetHuman-laurycom started working on this issue
Dec 3rd, 2018 2:53am