The account under the user name McKenzie Rupp (profile picture is of me and my sister...
GetHuman-kenzieru's customer service issue with Facebook from December 2018
Help with my Facebook issue
First: share to improve GetHuman-kenzieru's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-kenzieru's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kenzieru will want to follow the link below to head to their help center. We will check on GetHuman-kenzieru later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-kenzieru may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-kenzieru's own words
The account under the user name McKenzie Rupp (profile picture is of me and my sister - we are both wearing light blue sweatshirts) needs to be removed or deactivated. I made this account when I was very young (probably around ** years old), and it was hacked. I have not been able to deactivate it, or delete it ever sense. This account needs to be deleted. There has not any activity from me on this account in years other than people posting on my page. The email associated with the account is so outdated that Yahoo no longer has anything for it either, so I have no way to log back in to the account. I had to create a new account under the name Kenzie Rupp. Please let me know what I need to do to help get this account removed.
GetHuman-kenzieru did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-kenzieru fixed the problem
We are waiting for GetHuman-kenzieru to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.