The account under the user name McKenzie Rupp (profile picture is of me and my sister...

GetHuman-kenzieru's customer service issue with Facebook from December 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kenzieru will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-kenzieru can let us know if they help or not.
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Before contacting them, items GetHuman-kenzieru may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-kenzieru's own words
The account under the user name McKenzie Rupp (profile picture is of me and my sister - we are both wearing light blue sweatshirts) needs to be removed or deactivated. I made this account when I was very young (probably around ** years old), and it was hacked. I have not been able to deactivate it, or delete it ever sense. This account needs to be deleted. There has not any activity from me on this account in years other than people posting on my page. The email associated with the account is so outdated that Yahoo no longer has anything for it either, so I have no way to log back in to the account. I had to create a new account under the name Kenzie Rupp. Please let me know what I need to do to help get this account removed.

GetHuman-kenzieru did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-kenzieru
Dec 3rd, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 238232 others
0 customers following this

Timeline

GetHuman-kenzieru started working on this issue
Dec 3rd, 2018 2:34am

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