The account under the user name McKenzie Rupp (profile picture is of me and my sister...

GetHuman-kenzieru's customer service issue with Facebook from December 2018

5 views | 238232 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-kenzieru's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-kenzieru's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kenzieru will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-kenzieru can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-kenzieru may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-kenzieru's own words
The account under the user name McKenzie Rupp (profile picture is of me and my sister - we are both wearing light blue sweatshirts) needs to be removed or deactivated. I made this account when I was very young (probably around ** years old), and it was hacked. I have not been able to deactivate it, or delete it ever sense. This account needs to be deleted. There has not any activity from me on this account in years other than people posting on my page. The email associated with the account is so outdated that Yahoo no longer has anything for it either, so I have no way to log back in to the account. I had to create a new account under the name Kenzie Rupp. Please let me know what I need to do to help get this account removed.

GetHuman-kenzieru did not yet indicate what Facebook should do to make this right.

How GetHuman-kenzieru fixed the problem

We are waiting for GetHuman-kenzieru to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-kenzieru fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-kenzieru
Dec 3rd, 2018 - 4 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 238232 others
0 customers following this


GetHuman-kenzieru started working on this issue
Dec 3rd, 2018 2:34am

Moving? We Make It Easy.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians