My phone's is switched from English to Chinese how it happened was I was having problem...

GetHuman-trittelm's customer service issue with Facebook from December 2018

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The issue in GetHuman-trittelm's own words
My phone's is switched from English to Chinese how it happened was I was having problems with my Facebook account after pushing an update and I believe my account was hacked. I searched around and then I found comments where it says how someone that is having the same problem how they rectified it so I saw a number saying that they used to get to Facebook direct Lee which was *** * * * * * * * and they didn't answer but they called me back and said how can I help you this is Facebook I'm sorry we missed your call and I did a very stupid thing he said to me I need a cyber code from your area so I can see that your account is yours because it looks like you have been hacked from someone in Japan so the stupid part is when he told me to go to Walmart the closest Walmart get a Google card for $*** and give him the Cyber coat off that card which is cyber code for the store I've never use those cards before so I did it bottom line I lost a hundred bucks that's my stupidity yes I know and I wonder why that number is on your Facebook details on how to fix your account by using other people's suggestions two other people said that use that number and that it worked thank you so I thought it was you guys. I just need my Facebook cancelled closed my email account is lowercase t r i t t e l m e y e r @gmail dot-com
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Facebook

Customer service issue
Reported by GetHuman-trittelm
Dec 2nd, 2018 - 6 mons ago
I have an issue with Facebook too
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Seen by 4 customers so far
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GetHuman-trittelm started working on this issue
Dec 2nd, 2018 6:38pm